Refund policy

Refund & Return Policy

At GlobieTots, we offer a curated selection of Print-on-Demand (POD) products and digital Ebooks. Because our physical items are custom-made to order and our digital items are instantly accessible, our refund and return policies differ depending on the type of product you purchase.

We want you to have a great experience with our store. Please read our policies carefully before placing an order.

Digital Product Policy (Ebooks)

All GlobieTots Ebooks are delivered as instant PDF downloads. No physical book will be shipped to you.

Once your Ebook has been delivered, downloaded, viewed, or accessed, the order is considered fulfilled. Because digital files cannot be "returned," Ebooks are not eligible for a refund for change of mind, accidental purchase, or personal preference.

If you experience technical issues, such as a corrupted PDF file or trouble downloading your Ebook, please contact us and we will provide a working file or an alternative download link.

Print-on-Demand (POD) Policy

Our physical products (Books, Planners and Calendars, etc.) are Print-on-Demand. This means every item is created specifically for you after your order is placed.

Because these items are custom-made, we do not offer returns or exchanges for buyer's remorse, change of mind, or incorrect size/color selection.

Defective or Damaged Items (Replacements)

We take pride in the quality of our products. If you receive a POD item that is misprinted, damaged during shipping, or defective, we will happily offer a free replacement or a refund.

Claims for misprinted, damaged, or defective items must be submitted within 14 days of receiving the product.

To request a replacement, please email contact@globietots.com and include:

  1. Your order number

  2. A clear description of the issue

  3. High-quality photos showing the defect or damage

Note: For books, slight variations in print positioning or colors compared to a digital screen are normal and do not constitute defects.

Order Cancellations

We process orders quickly to ensure timely delivery. You may request to cancel your order only if production has not yet started or, in the case of Ebooks, if the file has not yet been delivered.

To request a cancellation, contact us immediately at contact@globietots.com with your order number. Once a POD order has been sent to our printing partners, it can no longer be cancelled.

Non-Refundable Situations

Refunds or free replacements are not provided in the following cases:

  • The customer changed their mind or no longer wants the item

  • The customer ordered the wrong size, color, or style (please refer to our size charts before purchasing)

  • The customer provided an incorrect or incomplete shipping address, resulting in a lost or returned package

  • The Ebook has already been delivered

  • The delivery was delayed due to postal service issues or customs delays outside of our control

  • The package tracking shows as "Delivered," but the customer claims it was not received (in these cases, please contact your local post office)

Delivery & Shipping Issues

Lost in Transit (POD): If your physical package is lost in transit and the tracking has not updated for several weeks, please contact us. Claims for lost packages must be submitted no later than 14 days after the estimated delivery date. We will investigate and issue a replacement if the package is confirmed lost.

Missing Ebook Links: If you did not receive your Ebook download link, please check your spam or junk folder first. If you still cannot find it, contact us at contact@globietots.com and we will manually resend your access link.

Customer Responsibility

  • Size Charts: Customers are responsible for reviewing size guides and product descriptions carefully before purchasing POD book.

  • Shipping Address: Customers are responsible for providing an accurate and safe shipping address. If an item is returned to our facility due to an incorrect address, you will be responsible for the reshipment costs.

  • Email Address: Please ensure your email address is typed correctly at checkout so you can receive your order confirmations and Ebook download links.

Contact Us

For cancellations, defective item claims, delivery issues, or refund questions, please contact our support team at: contact@globietots.com