Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 26, 2026
Thank you for shopping with GlobieTots.
Because GlobieTots offers both digital educational products and physical print-on-demand books, delivery works differently depending on the product you purchase.
Please review the section below that applies to your order.
1. DIGITAL PRODUCTS — PDF DELIVERY
Digital products, including PDF ebooks, worksheets, and printable educational materials, are delivered electronically.
How you receive your digital product
After your payment has been successfully processed, your digital product will be made available through the delivery method provided at checkout, which may include a download link or email.
No physical product will be shipped for digital purchases.
Delivery time
Digital products are normally available shortly after successful payment.
Please make sure that the email address provided during checkout is correct and check your spam or junk folder if you do not receive your download information.
Technical problems
If you experience a problem downloading or accessing your purchased PDF, please contact us:
Please include your order information so that we can locate your purchase and help resolve the issue.
We will make reasonable efforts to provide you with access to a working copy of the purchased digital product.
2. PHYSICAL PRODUCTS — LULU PRINT-ON-DEMAND
Physical GlobieTots books are produced using Lulu's print-on-demand (POD) services.
This means that your book is printed specifically for your order rather than being shipped from a GlobieTots warehouse.
Lulu may print, package, and fulfill the order from a fulfillment facility selected according to the product, destination, and available fulfillment options.
2.1 Production and processing
After your order has been successfully paid, the physical book is submitted for production.
The book must first be printed and prepared for shipment before it can be delivered to you.
Production time is separate from shipping transit time.
Estimated production and delivery times may vary depending on:
- The book/product;
- Your delivery country;
- The fulfillment location;
- The shipping method selected;
- Carrier availability;
- Holidays and peak periods;
- Other circumstances affecting fulfillment or transportation.
The estimated delivery information available at checkout should be considered the most relevant estimate for your order.
2.2 Shipping costs
Shipping costs for physical products are calculated according to the applicable shipping options available at checkout.
Shipping costs may depend on:
- Delivery destination;
- Product;
- Quantity ordered;
- Package size and weight;
- Shipping method.
The applicable shipping cost will be displayed before you complete your purchase.
2.3 Shipping destinations
Physical products are available only in the countries and regions supported by the shipping options available at checkout.
Shipping availability may vary depending on the specific product and destination.
If your country is not available at checkout, we may not currently be able to ship that physical product to your location.
2.4 Delivery estimates
Delivery consists of two stages:
1. Production: Your book is printed and prepared for shipment.
2. Shipping: The completed book is transported from the fulfillment facility to your delivery address.
The delivery estimate shown at checkout may take these stages into account.
Delivery dates are estimates and are not guaranteed.
Delays may occur because of circumstances outside our reasonable control, including:
- Shipping carrier delays;
- Customs processing;
- Severe weather;
- Public holidays;
- Transportation disruptions;
- Incorrect delivery information;
- High-volume periods;
- Fulfillment or production delays.
2.5 Order tracking
When tracking is available for your selected shipping method, tracking information may be provided after your order has been shipped.
Please allow some time for the carrier's tracking information to become active.
If you believe your shipment has been delayed or lost, please contact us at:
We will review the shipment information and, where appropriate, work with the relevant fulfillment or shipping provider to determine the available solution.
2.6 International shipping, customs and taxes
For international physical orders, your shipment may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless such charges are specifically included in the amount collected at checkout, they may be charged separately by the destination country's customs authority, carrier, or other applicable party.
Any applicable customs duties, import taxes, or similar charges that are not collected by GlobieTots at checkout are generally the customer's responsibility.
Customs processing may also cause delivery delays.
GlobieTots cannot control or guarantee the time required for customs clearance.
2.7 Incorrect shipping address
You are responsible for providing a complete and accurate shipping address during checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible:
We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
2.8 Damaged, defective or incorrect books
If your physical book arrives:
- Damaged;
- Defective;
- Misprinted; or
- Materially different from the product you ordered,
please contact us within 14 days of receiving the product.
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs of the product showing the issue.
Depending on the circumstances, we may arrange a replacement or refund in accordance with our Refund & Return Policy and applicable law.
For complete information about refunds and replacements, please see our Refund & Return Policy.
3. DIGITAL VS. PHYSICAL PRODUCTS
For clarity:
| Product type | Delivery method | Physical shipping? |
|---|---|---|
| PDF ebook | Electronic download/email | No |
| Printable PDF | Electronic download/email | No |
| Physical book | Printed through Lulu POD | Yes |
If you purchase both digital and physical products in the same order, the digital product may be delivered electronically while the physical product is produced and shipped separately.
4. CONTACT US
If you have questions about delivery or the status of your order, please contact us:
GlobieTots
Website: www.globietots.com
Email: contact@globietots.com
© 2026 GlobieTots. All rights reserved.